Refund Policy

Last updated: September 18, 2026

This policy explains how Nonolu handles refunds for one-time purchases of digital script licenses. It applies alongside our Terms of Service.

1. Digital delivery

Script packages are digital products. No physical item is shipped and there is no shipping charge. After Paddle confirms payment, the licensed files are made available in My orders for the email address used at checkout. We encourage buyers to read the available Episode 01 preview and listing details before purchasing.

2. When to contact us

Please contact us at support@nonolu.com within 14 days of purchase if you were charged more than once, received the wrong title or license, cannot access a confirmed order after reasonable troubleshooting, or believe a transaction was unauthorized. Include the order email, title, and Paddle transaction or invoice reference if available.

3. Refund decisions

We review requests promptly and may issue a refund for duplicate charges, delivery errors, billing mistakes, or other circumstances required by applicable law. Where a complete digital package has been delivered and accessed, refunds are generally not available solely because a buyer changes their mind, to the extent permitted by applicable law.

4. How refunds are issued

Approved refunds are issued through Paddle to the original payment method. Timing is controlled by Paddle and the payment provider. A refund ends the license for the refunded order, and access to that order may be removed from My orders.

5. Your legal rights

Nothing in this policy limits any mandatory consumer rights that apply where you live. If a legal right conflicts with this policy, the legal right applies.

6. Contact

For any question about an order or this policy, email support@nonolu.com.